Support
Contact Us
Every route to a person, with the hours and the response time you should expect. If it is urgent, use the phone.
In plain language
Emergencies go to 911, not to us. Thoughts of self-harm go to 988.
Clinical questions are fastest by secure message in your portal — they go straight to your care team. Billing, privacy, and safety each have their own address below.
We answer email within one business day and messages within one business day.
01Emergencies and crisis support
Reborn Rx does not provide emergency or urgent care, and messages are not monitored continuously.
911 — medical emergency, or go to the nearest emergency department
988 (call or text) — Suicide & Crisis Lifeline, 24/7
1-800-222-1222 — Poison Control, 24/7
1-800-799-7233 — National Domestic Violence Hotline, 24/7
Go to an emergency department for severe abdominal pain that will not go away, swelling of the face, lips, tongue, or throat, difficulty breathing, chest pain, or persistent vomiting with signs of dehydration.
02General support
Reborn Rx support
Phone — 1-877-671-5767
Email — info@rebornrx.health
Secure message — sign in and message your care team
Hours — Mon–Fri 8am–8pm ET · Sat 9am–5pm ET · closed Sundays and federal holidays
Language interpretation is available at no cost in more than 200 languages — ask when you call or message. TTY users may dial 711 to reach us through your state relay service.
03Where to send what
- A clinical question, a symptom, or a dose change
- Secure message from your portal. This goes directly to your care team and becomes part of your medical record. Response within one business day.
- A side effect or a product quality problem
- info@rebornrx.health or call us. Serious reports are reviewed the same business day. Full instructions: Report an Adverse Event.
- Billing, cancellation, or a refund
- info@rebornrx.health. You can also cancel yourself at Account → Plan. See the Refund & Cancellation Policy.
- A shipping problem
- info@rebornrx.health or call. Report damaged or warm shipments within 24 hours. See the Shipping Policy.
- Medical records, privacy rights, or a privacy complaint
- info@rebornrx.health, attention Privacy Officer. See the Notice of Privacy Practices and Privacy Policy.
- A concern about a clinician, or a request for a different clinician
- info@rebornrx.health. No reason is required to change clinicians.
- Legal notices and the Terms of Service
- info@rebornrx.health, or by mail to the address below.
- Press and partnerships
- info@rebornrx.health
04What response time to expect
| Channel | Target response |
|---|---|
| Phone, during business hours | Answered live, or a callback the same day |
| Secure message to your care team | 1 business day |
| Report of a serious adverse event | Same business day |
| Email to any address above | 1 business day |
| Refund request | Acknowledged in 1 business day, decided within 5 |
| Privacy rights request | Within 30 days for records access; 45 days for other rights |
05Accessibility accommodations
We aim to make the platform usable by everyone, and we are working toward conformance with WCAG 2.1 Level AA.
If any part of this site or your care is difficult to access — because of a screen reader problem, a need for large print or plain-language materials, a need for an interpreter, or anything else — tell us and we will find another way to deliver it. There is no cost, and no documentation is required.
Request an accommodation
info@rebornrx.health · 1-877-671-5767 · TTY: dial 711
06Mailing addresses
- Reborn RX LLC
- Technology, billing, and support
P.O. Box 8130, Fayetteville, AR 72717 - [MEDICAL GROUP NAME]
- Medical services and medical records
P.O. Box 8130, Fayetteville, AR 72717 - Privacy Officer
- Privacy rights requests and HIPAA complaints
P.O. Box 8130, Fayetteville, AR 72717
Dispensing pharmacies
Pharmacies are separate businesses and handle medication questions, pricing, and quality complaints directly. The pharmacy that filled your prescription is named on your label and in your portal.
- CraftedRX
- 503B compounding pharmacy
609 State Hwy 47 #C, Warrenton, MO 63383
1-888-788-0485
See Pharmacy Partners for how these pharmacies are vetted and how to verify a license.